If for any reason you wish to return an item that you have purchased within 30 days of the shipment date, please call, email, or fill out the form at Customer Service for return authorization. No returns are accepted without authorization. Damages? All items returned must be in original unused condition with original boxing to receive credit. Special Order items like Waterford Stemware are subject to a 20% restocking charge if returned.

Please follow these instructions for shipping.

1. Please re-use the original carton and packing material.

2. Please address the package or attach the label we send you:
Our Mailing Address is:
JP Crystal
16950 Jog Rd #109
Delray Beach, FL 33446

3. Please include a packing slip indicating the item(s) and quantity being returned, and a brief explanation why you are returning the merchandise.

4. Place the packing slip inside the carton and seal the carton with appropriate packaging tape.

Packages must be returned via UPS Ground or the U.S. Post Office Parcel Post with Delivery Confirmation. Please be sure to retain the tracking number for all boxes in case the shipment must be traced. Collect shipments will be refused and returned to sender.

Following receipt of the merchandise at our warehouse, your return will be posted to your account and credit will be issued to the credit card on which the original purchase was made. We do not refund shipping charges.

Damaged Merchandise?
 In the event that your purchase was damaged in transit please follow the instructions, which are included with your shipment. Do not throw away any packing including the outer carton as this will void any claims. Damage claims must be reported to us within 3 days of shipment date.

You may also fill out the form online at: 
Customer Service


Note:
 As much as we would like to reimburse for all return freight charges, it is our policy only to do so if there was an error on our part.  All other freight charges will be at the customer's expense and will not be reimbursed.

Email  
Customer Service

Mailing Address
Our Mailing Address is:
JP Crystal
16950 Jog Rd #109
Delray Beach, FL 33446

Gift Wrapping
 Yes. We offer gift-wrap. Click here to select a style.

Shipping Charges
Rates are stated online at the checkout or we will quote by phone.

Privacy
 We pledge that all personal customer information is secure and held confidential at all times from sale, disclosure and/or rental to, and tampering by any known third party. This applies to all personal customer information that is submitted, gathered, tracked or otherwise obtained in the course of any online business with us. This privacy guarantee is our standard default policy for all of our online customers without requiring an "opt out" action. It may only be changed in an "opt in" action through written customer notification.

Personal Information Includes
1. Names
2. Mailing and E-mail addresses
3. Telephone and Fax numbers
4. Credit information and/or history
5. Credit and/or debit card numbers
6. Bank account numbers
7. Any other personal banking information
8.Correspondence
9.Transactions
10. Personal or electronic histories
11. Any and all other related personal information as required, requested or solicited by the Member Company.